{"id":9378,"date":"2025-05-08T14:40:03","date_gmt":"2025-05-08T12:40:03","guid":{"rendered":"https:\/\/clover-vtl.com\/doc\/?post_type=manual_documentation&#038;p=9378"},"modified":"2025-05-08T16:09:44","modified_gmt":"2025-05-08T14:09:44","slug":"microsoft-licenses-management","status":"publish","type":"manual_documentation","link":"https:\/\/clover-vtl.com\/doc\/documentation\/clover-vtl-administrators-guide\/microsoft-licenses-management\/","title":{"rendered":"Microsoft Licenses Management"},"content":{"rendered":"<div id=\"toctoc\"><\/div>\n<p>This page gives Clover administrators a <strong>comprehensive view<\/strong> of Microsoft licenses purchased by the organization \u2014 both at the <strong>organization-wide level<\/strong> and specific to <strong>Clover participants<\/strong> \u2014 without needing to access the Microsoft 365 Admin Center.<\/p>\n\n\n\n<p>For details about eligible license types and requirements, see:<br><a class=\"\" href=\"https:\/\/clover-vtl.com\/doc\/documentation\/overview\/prerequisites\/\">Microsoft Licensing Requirements \u2013 Clover Prerequisites<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Objectives<\/strong><\/h3>\n\n\n\n<p>\u2705 <strong>Display all Microsoft license subscriptions and packages purchased by the organization<\/strong> (including licenses assigned to any user, not only Clover participants).<\/p>\n\n\n\n<p>\u2705 <strong>Show the number of licenses assigned to users<\/strong> compared to the total number of licenses purchased per package (organization-wide).<\/p>\n\n\n\n<p>\u2705 <strong>Show the number of available (unassigned) licenses<\/strong> remaining in the total organizational pool, regardless of Clover use.<\/p>\n\n\n\n<p>\u2705 <strong>Provide a detailed list of Clover users and virtual classrooms<\/strong> mapped to each license or subscription.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-this-matters\"><strong>Why This Matters<\/strong><\/h3>\n\n\n\n<p>This management page simplifies oversight by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Avoiding the need for admin center logins<\/li>\n\n\n\n<li>Providing <strong>real-time visibility<\/strong> into how licenses are allocated for Clover-specific activities<\/li>\n\n\n\n<li>Helping administrators ensure <strong>efficient license usage<\/strong> and avoid over-purchasing or under-utilization<\/li>\n\n\n\n<li>Supporting planning for future license needs as Clover participant numbers grow<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-steps\"><strong>Steps<\/strong><\/h3>\n\n\n\n<p>1\ufe0f\u20e3 <strong>Log in<\/strong> to your <strong>Clover administrator account<\/strong>.<br>2\ufe0f\u20e3 Navigate to the <strong>Microsoft Licenses<\/strong> section in the <strong>left-hand menu<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Displayed Information<\/strong><\/h3>\n\n\n\n<p>For each Microsoft license or subscription, the system shows:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Column<\/strong><\/th><th><strong>Description<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>Name<\/strong><\/td><td>Displays all Microsoft license subscriptions purchased by the organization.<\/td><\/tr><tr><td><strong>Available Licenses<\/strong><\/td><td>Shows the number of licenses still <strong>available in the total organizational pool<\/strong> (regardless of Clover usage).<\/td><\/tr><tr><td><strong>Assigned Licenses<\/strong><\/td><td>Shows the number of licenses assigned to the organization\u2019s users, relative to the total number of purchased licenses.<\/td><\/tr><tr><td><strong>Users<\/strong><\/td><td>Lists the Clover users assigned to the license package (those actively using or assigned the license). The system lists <strong>only<\/strong> the users who are participants in Clover activities (not all institutional users)<\/td><\/tr><tr><td><strong>Virtual Classroom<\/strong><\/td><td>Displays the list of <a href=\"https:\/\/clover-vtl.com\/doc\/documentation\/clover-vtl-administrators-guide\/virtual-classroom-management-admin\/microsoft-365-integration\/\">virtual classrooms associated or attached to the license package<\/a>, giving context to where licenses are being consumed.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>User Assigned Licensing<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1375\" height=\"808\" src=\"https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus2.png\" alt=\"\" class=\"wp-image-9383\" srcset=\"https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus2.png 1375w, https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus2-300x176.png 300w, https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus2-1024x602.png 1024w, https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus2-768x451.png 768w\" sizes=\"(max-width: 1375px) 100vw, 1375px\" \/><\/figure>\n\n\n\n<p>Each subscription line has a <strong>visualization\/show<\/strong> button. When you click it, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>See the list of users<\/strong> assigned under that license package.<\/li>\n\n\n\n<li>Check whether each user <strong>has successfully received<\/strong> the license or if there\u2019s an issue.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"675\" src=\"https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus-1024x675.png\" alt=\"\" class=\"wp-image-9380\" srcset=\"https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus-1024x675.png 1024w, https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus-300x198.png 300w, https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus-768x507.png 768w, https:\/\/clover-vtl.com\/doc\/wp-content\/uploads\/sites\/2\/2025\/05\/licensestatus.png 1216w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>User Status States<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>State<\/strong><\/th><th><strong>Meaning<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>OK<\/strong><\/td><td>The user has been successfully assigned and is using the license.<\/td><\/tr><tr><td><strong>Error<\/strong><\/td><td>There was an issue assigning the license \u2014 check the <em><strong>troubleshooting section below<\/strong><\/em>.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Troubleshooting<\/strong><\/h3>\n\n\n\n<p>If a user shows an <strong>Error<\/strong> status under the license assignment, follow these steps:<\/p>\n\n\n\n<p>1\ufe0f\u20e3 <strong>Verify license pool capacity<\/strong> \u2014 check if there are enough available licenses in the organization\u2019s total pool.<br>2\ufe0f\u20e3 <strong>Confirm user eligibility<\/strong> \u2014 ensure the user account meets the requirements for license assignment.<br>3\ufe0f\u20e3 <strong>Check for sync or provisioning delays<\/strong> \u2014 sometimes assignments take time to propagate across systems.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Potential License Assignment Errors<\/strong><\/h4>\n\n\n\n<p>Administrators may encounter these specific error types:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Error Type<\/strong><\/th><th><strong>Description<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Not enough licenses available to assign<\/td><td>The total pool does not have sufficient licenses for assignment.<\/td><\/tr><tr><td>This license conflicts with another license already assigned<\/td><td>The license type conflicts with an existing license on the user.<\/td><\/tr><tr><td>A required base license is missing<\/td><td>The user is missing a prerequisite base license needed before this add-on can be assigned.<\/td><\/tr><tr><td>This license cannot be assigned in the user\u2019s usage location<\/td><td>The license is restricted by geographic or regional limitations.<\/td><\/tr><tr><td>This license can only be assigned to one user per organization<\/td><td>The license is exclusive and cannot be assigned to multiple users within the same organization.<\/td><\/tr><tr><td>An unknown error occurred during license assignment<\/td><td>An unspecified or system-level error happened; further investigation is required.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>We <strong>encourage administrators<\/strong> to consult the official Microsoft documentation for resolving these issues:<br>\ud83d\udc49 <a class=\"\" href=\"https:\/\/learn.microsoft.com\/en-us\/entra\/fundamentals\/licensing-groups-resolve-problems\">Identify and resolve license assignment problems for a group in the Microsoft 365 Admin Portal<\/a><\/p>\n\n\n\n<p>This guide provides detailed troubleshooting steps and solutions for common license assignment problems.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2013,"menu_order":9,"template":"","manualdocumentationcategory":[32],"manual_doc_tag":[],"class_list":["post-9378","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-clover-documentation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v24.8.1) - 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